RETURNS

Returns

Our hope at Cephaloporium is that you love the item or items you ordered, and everyone rides off into the glorious sunset with tentacles a blazin'!

But we know sometimes things can go a little wonky, and a return might be needed. Please see our Return Policy below for questions, and make sure to contact us right away at support@cephaloporium.com 

Just in case you are not aware, all our products are print-on-demand. This means that when you order an item, it is hand-made for you! There is no shelf filled with that item that staff pulls from and sends you. It is made by our print vendor and shipped. As a result, returning an item requires using a few tentacles!

RETURNS IN GENERAL

Please contact Cephaloporium before returning any products. This way, we can coordinate with the print facility to track everything properly. 

You can contact us at support@cephaloporium.com

Generally, we do not refund orders:

• For buyer’s remorse, especially after 14 days. Before that time, contact us, and we will try to make an arrangement with you - either store credit or something else. But this is on a case-by-case basis.

• If the item is washed, has tags removed, or is not in its original packaging, we will not accept the return. 

• For products like face masks, if they are removed from the packaging, and especially if they are worn, then we cannot accept the return. They are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping. 

Size exchanges 

We understand that sometimes mistakes are made in the size of the item you are purchasing. For every item, we usually add a sizing chart so you can double-check that you have the correct size. IT IS IMPORTANT YOU VERIFY THE SIZE IS CORRECT. 

If you still order the wrong size, please notify us within 14 days. Since these items are print-on-demand, a new item must be printed. An exchange fee of $10 will be charged to cover the reprint and shipping. 

IF YOU WERE SENT THE WRONG SIZE

If the Print Facility made an error in the garment size, please contact us immediately so we can address this with them and work on a reprint. Please send a photo of the received item and the size so we can confirm the order was incorrect. 

MISPRINTED / DAMAGED / DEFECTIVE ITEMS

Any claims for misprinted, damaged, or defective items must be submitted within 14 days of receiving the product. If you notice an issue or the item is damaged, please contact support@cephaloporium.com immediately. 

Why? So we can report it to the Print On Demand vendor on time. After 30 days, we are out of luck. Our vendors work with us up to a point, and then it is a done deal. 

The return address is set by default to the vendor facility, so once we have your request, we can instruct you on where to return the item. Then we can negotiate with them for a redu of the item.

 

ITEMS LOST IN TRANSIT

For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date. Claims deemed an error on our part is covered at our expense.

Again, the facility's return address is set by default. When they receive a returned shipment, we receive an automated email notification. Hopefully, we will have talked with you by then to resolve the issue.

 

WRONG ADDRESS

If you provide an address the courier considers insufficient, the shipment will be returned to the print facility. We will attempt to confirm the best address so it can be re-shipped. If the mistake was yours, we will charge a $5 reshipping fee. If the print facility made the mistake, they will cover the reshipping cost. 

UNCLAIMED

Shipments that are unclaimed are returned to the print facility. Since we are then liable for the cost, we will charge a $10 fee to cover the unclaimed item.